Shipping Policy

Effective Date:  1st march 2025
Website: https://www.restoredretro.net
Business Name: Restored Retro

Thank you for shopping with Restored Retro. We want to make your delivery experience as smooth as possible. Below you'll find all the details about how we handle shipping.

1. Delivery Areas

We currently offer delivery across the United Kingdom.
For international shipping enquiries, please contact us directly at info@restoredretro.net.

2. Delivery Options & Times

As we specialise in vintage and larger furniture items, delivery is handled either by:

• In-house delivery (where possible), or

• Trusted third-party couriers with experience in handling furniture

Estimated delivery time:

• Small home décor items: 3–5 working days

• Furniture and larger items: 5–14 working days, depending on location and courier availability

We will contact you within 48 hours of your order to arrange a convenient delivery slot if your item requires scheduled delivery.

3. Shipping Costs

Shipping costs are calculated based on the size/weight of the item and delivery location.

• Standard shipping costs will be shown at checkout.

• For larger furniture items, a flat delivery rate or custom quote may apply, particularly for long-distance deliveries. We'll confirm any additional delivery costs before dispatch.

You’re also welcome to arrange your own courier or collect items in person by appointment—just choose the appropriate option at checkout and contact us to arrange.

4. Access & Delivery Requirements

Please ensure that your delivery address is correct and that someone is available to receive the item.

For large or heavy items, please let us know in advance if there are any access issues (e.g. stairs, narrow hallways, limited parking).

If delivery is attempted but not possible due to access issues or missed appointments, a redelivery fee may apply.

5. Packaging & Sustainability

We use protective and often recycled packaging materials where possible to minimise environmental impact while keeping your items safe during transit.

6. Damaged or Lost Items

We take great care in packaging and handling, but if your item arrives damaged or is lost in transit, please:

• Contact us within 48 hours of delivery

• Include clear photos of the damage (if applicable)

We’ll work with you to resolve the issue, whether through a repair, replacement (if possible), or refund.

7. Order Tracking

For smaller items shipped via standard couriers, tracking information will be provided by email once your item has been dispatched.

For larger furniture deliveries, we will contact you directly to coordinate a delivery date and time.

8. Contact Us

If you have any questions or special delivery requests, get in touch:

Email: info@restoredretro.net

28 Kingland Crescent

Poole, Dorset

BH15 1TB

01202 989469